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CHINA WORLD   DECEMBER 2020 / 2020 年 12 月刊  16

                        STELLIERS 2020 年度总经理入围

                                访谈 - STEPHAN KAPEK




              任中国大饭店总经理,香格里拉酒店集团区域经理,将角逐“2020 年度总经理”奖项。
              卡佩克先生出生于德国,年轻时离开家乡,开始了长达 30 年的酒店行业职业生涯,他曾
              Stephan Kapek is the Area General Manager of China World Hotel, Beijing and a General Manager
              finalist of Stelliers 2020. Born in Germany, Kapek left his hometown at a young age to embark on a
              30-year long career in the hospitality industry that saw him working in Monte Carlo, London, Paris,
              Dubai, Manila and Cebu to name a few. Beginning his career as an elevator boy, this interview shares
              some of the key turning points that have led Kapek to his current role where he finds himself leading
              his team through the pandemic in Beijing, China.

           1、请分享下您的童年和成长经历,您是从何时何地开始对酒店业产生兴趣                                  1. Describe your childhood and upbringing. Where and when did your
           的 ?                                                                initial interest in hospitality begin?
           澳门尼威斯人网站8311在柏林出生长大 ( 当时是西柏林 ),12 岁那年,澳门尼威斯人网站8311获得的第一份暑期工作是在                           I was born and raised in Berlin (West Berlin at the time), during one of the most exciting
           一个朋友家开的意大利餐厅做招待。14 岁那年,每逢学校假期,澳门尼威斯人网站8311都会在瑞典的                              times in German history. I’ve always had a knack for hospitality. When I was 12, my first
           一个夏令营为贫困儿童做饭和服务。                                                   summer job was at a family friend’s Italian restaurant. At the age of 14, I cooked and
           澳门尼威斯人网站8311的祖父曾在柏林一家五星级酒店担任礼宾员一职,澳门尼威斯人网站8311的第一份实习工作就是在                                served underprivileged children at a summer camp in Sweden every school holiday.
           这家酒店做电梯员。实习期结束后,澳门尼威斯人网站8311在蒙特卡洛找到了一份工作,开启了五星                                My grandfather worked at a five-star hotel in Berlin as their Doorman and got me
           级酒店餐饮业的职业生涯。澳门尼威斯人网站8311一路前行,足迹遍布全球多个城市和国家,从蒙特                                my first traineeship at the very same hotel as their elevator boy. After I concluded my
           卡洛到伦敦、巴黎、阿曼、阿布扎比、迪拜、马尼拉、宿雾还有北京。                                    apprenticeship, I landed a job in Monte Carlo, kickstarting a career in F&B at multiple
                                                                              noteworthy five-star hotels. I worked my way up and travelled across the globe, from
           2、在您的职业生涯中,是否有一个关键的转折点促成了您今天的成功 ?                                  Monte Carlo to London, Paris, Oman, Abu Dhabi, Dubai, Manila, Cebu and Beijing.
           第一个是当澳门尼威斯人网站8311决定离开家乡去国外工作。在柏林实习结束后,澳门尼威斯人网站8311欣然接受挑战,                                2. Was there a particular key turning point in your career that contributed
           搬到了蒙特卡洛,开始了长达 30 年远离家乡的职业生涯。当澳门尼威斯人网站8311的许多同行都在                              to your success today?
           工作中安定下来的时候,澳门尼威斯人网站8311仍然保持着一颗好奇和执着的心,在舒适区外积累经验。                              There were many important milestones and turning points in my career, but two in
           接下来的这些年充满挑战,同时也收获颇丰。                                               particular come to mind.
           另一个转折点是澳门尼威斯人网站8311加入香格里拉集团这个大家庭。在这样一家集团公司工作是一                                One was when I decided to leave my hometown and work abroad. Right after my
           种耳目一新的体验,澳门尼威斯人网站8311很享受心态的转变,并利用这种经历进一步提升澳门尼威斯人网站8311的技能。                               apprenticeship in Berlin, I embraced the unknown and moved to Monte Carlo, embarking
                                                                              on a 30-year long career away from home. Whilst many of my fellow hospitality cohorts

           3、新冠疫情对酒店行业来说是一个巨大的挑战,您能分享一下您是如何带                                  settled right into work, I remained curious and persistent in getting experience outside of
           领中国大饭店团队度过这段时期的吗 ?                                                 my comfort zone. The following years were extremely challenging, but they were also the
           在 2003 年澳门尼威斯人网站8311经历了非典,所以面对此窗拿拍嵬斯人网站8311咔槭庇凶沤衔渥愕木楹妥急浮                             most rewarding times.
           澳门尼威斯人网站8311的理念和指导原则是确保同事和客人的安全。为达到这一目标,澳门尼威斯人网站8311采取了                                The other turning point was when I joined Shangri-La. Working for a company that is both
           多项措施,包括加强卫生措施、为员工提供防护装备,分组工作以尽量减少交叉                                the operator and owner of the property was such a refreshing experience, I enjoyed the
           接触。为了避免员工在日常通勤过程中交叉感染,安排所有当值员工入住酒店,                                change in mindset and used the experience to learn and expand my skillset.
           中国大饭店感谢在新冠肺炎疫情中勇敢站在第一线的当地医护人员。澳门尼威斯人网站8311为医护                                3. COVID 19 has been (and still is) an immense challenge for the
           人员准备了便当、巧克力卷、水果和果汁。                                                hospitality sector, can you share how you decided to lead your team and
           今年香格里拉集团推出“安心守护承诺”,进一步加强其在全球所有酒店的清洁                                the property through this period?
           和安全操作规程。随着全球持续应对新冠肺炎疫情的蔓延与发展,健康、安全和                                As Shangri-La persevered through SARS in 2003, we had experience and were well-
           可持续将成为人们对未来旅行的考虑因素。香格里拉“安心守护承诺”将更加全                                prepared at the beginning of the crisis. Our philosophy and guiding principles are to ensure
           面的安全举措融入独特的亚洲式待客之道,为迎接客人的归来做好准备。                                   the safety of our colleagues and guests. To achieve this objective, we introduced many
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